A Mission of Service
About Us
Holyoke VNA and Hospice Life Care has been a trusted, long respected Home Health Agency serving Hampden and Hampshire counties since 1905. We offer a full range of services including Home Health Care, Palliative Care and Hospice Care and are committed to this and the patients and families we serve.
Our Philosophy is Grounded in the Following Values:
Deep Respect for the Patient and Family:
We provide compassionate, individualized care. We seek to foster participating in and understanding of the healing process for the patient, and the family.
A Holistic Approach to Care:
We believe that the physical, social, and emotional spheres impact health, and we intervene on these levels where appropriate.
Cooperative, Service-Driven Relationships with our Partners in Health:
We realize that we are only one part of an overall continuum of care. By working collaboratively with, and providing exceptional service to physicians, hospitals, and social service agencies, we facilitate the health and well being of our patients, and the increased efficiency of our nation’s health care system.
The Importance of Each Employee's Contribution:
We recognize that each employee’s efforts contributes to the overall achievements of the organization.
Openness to Change:
We recognize the current upheaval of the health care system will require our organization to be flexible and creative. We strive to see change as a challenge to be met rather than feared.
Mindful & Efficient Management of Resources:
We know that our future ability to serve patients is dependent on our present vigilance in the management of our resources. As stewards of the organization’s mission, our daily decisions are dictated by an ongoing commitment to provide health care services to our community.
Notice of Availability of Language Assistance Services and Auxiliary Aids and Services (§ 92.11)
ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-413-534-5691 or speak to your provider.”
Spanish
Español
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-413-534-5691 o hable con su proveedor.
Traditional Chinese
中文
注意：如果您說[中文]，我們可以為您提供免費語言協助服務。也可以免費提供適當的輔助工具與服務，以無障礙格式提供資訊。請致電1-413-534-5691或與您的提供者討論。」
Brazilian Portuguese
Português do Brasil
ATENÇÃO: Se você fala [inserir idioma], serviços gratuitos de assistência linguística estão disponíveis para você. Auxílios e serviços auxiliares apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-413-534-5691 ou fale com seu provedor.”
Kabuverdianu [Portuguese (Capo Verde)]
Kabuverdianu
ATENÇÃO: Caso fale Kabuverdianu, existem serviços de assistência linguística gratuitos disponíveis. Estão também disponíveis apoios e serviços auxiliares adequados para prestar informações em formatos acessíveis. Ligue1-413-534-5691 ou contacte o seu operador.”
Vietnamese
Việt
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-413-534-5691 hoặc trao đổi với người cung cấp dịch vụ của bạn.”
Russian
РУССКИЙ
ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону или обратитесь к своему поставщику услуг.
Arabic
لعربية
تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم 1-xxx- (1-413-534-5691 أو تحدث إلى مقدم الخدمة”.
Khmer
ភាសាខ្មែរ
សូមយកចិត្តទុកដាក់៖ ប្រសិនបើអ្នកនិយាយ ភាសាខ្មែរ សេវាកម្មជំនួយភាសាឥតគិតថ្លៃគឺមានសម្រាប់អ្នក។ ជំនួយ និងសេវាកម្មដែលជាការជួយដ៏សមរម្យ ក្នុងការផ្តល់ព័ត៌មានតាមទម្រង់ដែលអាចចូលប្រើប្រាស់បាន ក៏អាចរកបានដោយឥតគិតថ្លៃផងដែរ។ ហៅទូរសព្ទទៅ 1-413-534-5691 ឬនិយាយទៅកាន់អ្នកផ្តល់សេវារបស់អ្នក។”
French
Français
ATTENTION : Si vous parlez Français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez 1-413-534-5691 ou parlez à votre fournisseur. »
Italian
Italiano
ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l’1-413-534-5691 o parla con il tuo fornitore.”
Korean
한국어
주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-413-534-5691 번으로 전화하거나 서비스 제공업체에 문의하십시오.”
Greek
Ελληνικά
ΠΡΟΣΟΧΗ: Εάν μιλάτε ελληνικά, υπάρχουν διαθέσιμες δωρεάν υπηρεσίες υποστήριξης στη συγκεκριμένη γλώσσα. Διατίθενται δωρεάν κατάλληλα βοηθήματα και υπηρεσίες για παροχή πληροφοριών σε προσβάσιμες μορφές. Καλέστε το 1-413-534-5691 ή απευθυνθείτε στον πάροχό σας».
Polish
POLSKI
UWAGA: Osoby mówiące po polsku mogą skorzystać z bezpłatnej pomocy językowej. Dodatkowe pomoce i usługi zapewniające informacje w dostępnych formatach są również dostępne bezpłatnie. Zadzwoń pod numer 1-413-534-5691 lub porozmawiaj ze swoim dostawcą”.
Hindi
हिंदी
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं।1-413-534-5691 पर कॉल करें या अपने प्रदाता से बात करें।”
Gujarati
ગુજરાતી
ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો તો મફત ભાષાકીય સહાયતા સેવાઓ તમારા માટે ઉપલબ્ધ છે. યોગ્ય ઑક્ઝિલરી સહાય અને ઍક્સેસિબલ ફૉર્મેટમાં માહિતી પૂરી પાડવા માટેની સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે. 1-413-534-5691 પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.”
Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement:
Discrimination is Against the Law
Holyoke VNA and Hospice Life Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) (or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). Holyoke VNA and Hospice Life Care does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Holyoke VNA and Hospice Life Care
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Civil Rights Coordinator by calling 413-534-5691.
If you believe that Holyoke VNA and Hospice Life Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Executive Director, 575 Beech Street, Holyoke, MA 01040. 413-534-5691 You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
This notice is available at website: http://www.holyokevna.org
Meet Our Team
April Bartley
RN, MSN, NE-BC,
Executive Director
Jennifer Martin
Director of IT and Operations
Rita L. Hurley
RN BSN COS_C,
Director of Clinical Services
Kathleen Albert
RN, BSN Staff Development/Clinical Informatics
Kristin Held
Director of Marketing and Business Development
Bill Norwood
Sr HR Business Partner
Jessica Hadfield
Operations Manager
Asante Gaffney Chamberlin
RN, BS Director of Quality
Amanda Tebo
PT Rehab Manager
Our Service Area
Serving Hampden and Hampshire Counties
The Holyoke VNA is a private not-for-profit subsidiary of Community Health Foundation of Western Massachusetts, Inc. and is affiliated with Valley Health System, Inc. The Holyoke VNA is governed by a voluntary Board of Directors from the community, and does not discriminate on the basis of race, religion, color, national origin, handicap, genetic information, military service, ancestry or age in admission or access to, or employment to its programs or activities.